10 Top Sales Secret, Online Sale Training Course

Course Overview:

No one is born a sales person nor one has a special gift that makes customers buy products/services. You can do absolutely everything right with your sales team and still fall far from beating your competition. You can hire the right people and develop the right training, but that doesn’t guarantee you’ll even keep up with the competition — or with your customer’s ever-evolving needs, for that matter. So, what’s the missing ingredient?

Welcome to the world of Soft Skills! SoftSkills is a sociological term relating to a person’s “EQ” (Emotional Intelligent Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft Skills are usually believed to be inherent in an individual but; such traits could be successfully developed or infused in a personality as well, through the right kind of Soft Skills Training.

With our “Top 10 Sales Secrets” workshop, your participants will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers! The course outline & workshop objectives are as follows:

Key Objectives Of The Course:

• Learn how to develop effective traits
• Learn how to “know” your clients better
• Better represent the product/service
• Cultivate effective leads
• Sell with authority
• Learn how to build trusting,long term relationships with customers

Course Outline:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Effective Traits

• Assertiveness
• Emotional Intelligence
• Solve Problems
• Close
• Case Study
• Review Questions

Module Three: Know Clients 

• Research
• Customer Values
• Customer Needs
• Anticipate Needs
• Case Study
• Review Questions

Module Four: Product

• Know Your Product
• Believe in the Company/Product
• Be Enthusiastic
• Link Product to Customer’s Values
• Case Study
• Review Questions

Module Five: Leads 

• Sift Leads
• Time vs. Cost of Pursuing Leads
• Let Go of Leads Going Nowhere
• Focus on Positive Leads
• Case Study
• Review Questions

Module Six: Authority

• Develop Expertise
• Know Your Competition
• Continue Education
• Solve Customer Problems Using Authority
• Case Study
• Review Questions

Module Seven: Build Trust

• Testimonials
• Be Transparent
• Be Genuine
• Take on Customers’ Point of View
• Case Study
• Review Questions

Module Eight: Relationships 

• Listen Actively
• Communicate Often
• Rewards
• Build New Relationships
• Case Study
• Review Questions

Module Nine: Communication 

• Be Prepared, Not Scripted
• Use Humor
• Be Yourself
• Thank and Reward
• Case Study
• Review Questions

Module Ten: Self-Motivation 

• Value Your Work
• Reward Achievements
• Focus on Success
• Do Not Procrastinate
• Case Study
• Review Questions

Module Eleven: Goals

• SMART Goals
• Long-Term Goals
• Short-Term Goals
• Track and Modify
• Case Study
• Review Questions

Module Twelve: Wrapping Up 

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

All of these professional training resources are based on the most up-to-date body of knowledge and carefully selected by subject matter experts.

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